Support
Last updated
Last updated
Our support primarily handles pre-sales inquiries, basic template questions, and bug reports through our support panel: .
We encourage customers to submit feature requests and suggestions to enhance our premium themes. All requests will be reviewed, and future updates may include new features.
Please ensure you're using the latest version of the theme. Thoroughly review the theme's documentation and check public tickets to see if your question has already been answered. Additionally, watch the template introduction, folder structure, and customization videos to find potential solutions.
When starting a new ticket, please be as specific as possible. It helps us identify the root cause of your issue if you provide a link to your site, a screenshot of the error message, a code snippet, or all of the above. The more detailed information you provide, the quicker we can resolve your issue, as it makes things clearer to understand and allows for a more accurate response.
Normally, we will get back to customers in 12-24 hours on normal business days.
The tickets will be prioritized as come to us, on a first come first serve basis.
Please submit your ticket to . We would love to hear from you anytime.